Terms & Conditions

Welcome to EASYSHOP. By using our website, you agree to comply with and be bound by the following terms of use. Please review these terms carefully. If you do not agree with these terms, you should not use this website. The term "EASYSHOP", "we" or "our" refers to EASYSHOP. The term "you" refers to the user or visitor of our website.

EasyShop courier and Shipping Company, LTD is a company incorporates in the Cayman Islands that offers logistics services in the USA, and A other countries in Latin America and the Caribhean

To ensure the protection and security of our users, validating identification is a mandatory requirement when creating an account on our platform. This measure allows us to verify the authenticity of the information provided and ensures that the service is used only by duly authorized individuals. By accepting these terms, the user consents to the necessary identity verifications, which may include requesting additional documents to verify personal information and/or a photograph of their ID or identification document.

When you use our services, website, chat function, emails, messages through electronic platforms, WhatsApp, or SMS, you are communicating electronically with us at EASYSHOP.

By accepting our Terms and Conditions, you give your informed and explicit consent to receive from EASYSHOP:

• Electronic communications and/or telemarketing.
• Updates on agreements, news, and notices.
• Notifications that we send electronically through platforms, specifically through social networks (WhatsApp or similar) and SMS.

Our communications require your acceptance to comply with the legal requirements established by the platforms of electronic communication providers, so only in this way do you confirm your approval to receive notices, inquiries, and/or confirmations of the imports or purchases you make.

In this regard, EASYSHOP may communicate with its customers using the following platforms:

• Email
• App Notifications
• SMS
• WhatsApp
• Calls
• Website

We will periodically send you newsletters and/or free messages that directly promote the use of our site or services. When you receive newsletters or promotional communications from us, you can indicate a preference to stop receiving further communications and will have the opportunity to "unsubscribe" by following the unsubscribe instructions provided in the email you received, in "My Account" section, or by contacting us directly (see the contact information mentioned above). Despite your indicated preferences, we may still send you communications related to the status of your packages and the service, including notices of any update to our Terms of Use or Privacy Policy.

Opting Out of Mobile Messages

We may send you messages, including advertisements, through SMS, WAP, or mobile services. You can opt out of receiving these messages from us in the following ways:

• Reply "Stop" to the SMS you received.
• Go to "My Account" section and disable notifications.

If at any time you decide that you no longer wish to accept cookies from our service for any of the purposes described above, you can instruct your browser to change its settings to stop accepting cookies or to prompt you before accepting a cookie from the website you visit. Please refer to your browser's technical information. However, if you do not accept cookies, you may not be able to use all parts of the service or all functionalities of the service. If you have any questions about how to disable or modify cookies, please let us know using the contact information provided above.

Unlinking Social Media

Check the privacy settings of the social media platform to determine how you can adjust our permissions and manage the interactivity between the services and your social media account.

The authorized logistics operators for the "Processing in Miami" service ("the Miami address") are those companies with valid Service Agreement. List > of participants may be made available upon request and if deemed necessary as per local law.

About Processing in Miami ("Miami Address")

Each tracking number represents an individual package ("Shipment"), even if the shipment includes multiple items and/or documents. Each individual piece of a multi-piece shipment will be treated as a separate shipment and will be charged according to EASYSHOP's service rates.

EASYSHOP reserves the right to refuse the acceptance of shipments if it is discovered that they have been opened, tampered with, or damaged prior to arrival. EASYSHOP offers a service for each shipment and does not provide Consolidation Services. EASYSHOP does not transport cash, drugs, or other items prohibited or restricted by the legislation of the United States of America or the destination countries. EASYSHOP is responsible for reporting these violations to the appropriate government authorities.

To avoid delays in service, EASYSHOP reserves the right to assign a market value to any unpre-alerted item that does not come with a document (invoice) indicating its value at the time of inspection at our operations center in Miami. In the event that the value declared by the customer is lower than the market value of the item and this results in a value adjustment by a local customs inspector, EASYSHOP will transfer the amount of the adjustment and any penalties incurred due to a customs misdeclaration.

Shipments may be held at the Miami address for up to fifteen (15) days due to, among other reasons, unpaid invoices, lack of payment, additional preparation for the shipping process, or receipt of shipments with errors in the recipient's name, address, and EASYSHOP account number. EASYSHOP reserves the right to destroy or dispose of, at its sole discretion, any shipment that has not been claimed, or has been for more than fifteen (15) days at the Miami address or at EASYSHOP facilities in the destination country.

EASYSHOP transports shipments from the Miami address to your final destination, including customs service and delivery to the customer. These services are charged according to the rate table published on EASYSHOP.

EASYSHOP complies with all applicable laws of the United States of America and the destination countries when providing EASYSHOP Services. To enable such compliance, you agree to provide EASYSHOP with legal and accurate information regarding your name, address, phone numbers, email and payment information when necessary. You, the Customer, also agree to:

• Complete USPS Form 1583.
• Provide two (2) forms of identification, one (1) valid government-issued photo ID.
• Authorize EASYSHOP to review and inspect all shipments, packages, and cargo.
• Allow U.S. Customs and Border Protection to inspect and confiscate prohibited items outside of the U.S.

You agree that EASYSHOP complies with U.S. security regulations when processing and preparing materials for air shipment, including the transportation of hazardous materials, which may incur additional costs.

Do not ship restricted or prohibited items, as included here: youreasyshop.com/restricted-products. This list is determined by both U.S. export restrictions and regulations and the import restrictions and regulations of the destination country.

Obtain and pay for any additional permits required by legislation for the import of specific items, as required by local authorities.

When using the Miami address, you must use the purchase invoice to declare the value and description of the product being shipped so that we can submit the customs declaration.

According to the regulations of the Transportation Security Administration (TSA), if a package contains physical documentation that differs from the documentation provided by the customer, EASYSHOP will use the physical documentation to process the package.

When using the Miami address option, you, the Customer, are solely responsible for paying any taxes, fees, charges, or fines imposed by customs authorities due to an erroneous declaration of value, or any penalties imposed by customs authorities for falsifying information or sending prohibited items.

EASYSHOP complies with all USPS regulations. Please note that not all correspondence ("mail") is tax-exempt. Payment of duties may be required for certain types of mail, such as magazines, promotional materials, and books. The Customer is responsible for the total cost of shipping and any taxes incurred.

EASYSHOP identifies spam as prepaid sponsored mail delivered by the United States Postal Service, which includes items such as free catalogs and unsolicited promotional material. EASYSHOP will credit your account for spam based on its weight. The Customer must return the spam to receive the credit.

EASYSHOP offers Customers an updated rate accessible by visiting youreasyshop.com and selecting their country. EASYSHOP reserves the right to modify its rates as necessary and without prior notice, in accordance with market conditions and supplier prices.

Packages arriving at the Miami address will be subject to additional charges related to transportation to the destination country and customs duties, as determined by local authorities.

EASYSHOP will carry out all necessary customs clearance procedures, without prior authorization from the Customer, for all shipments with a CIF value of less than USD $3,000. If the shipment exceeds this amount, EASYSHOP will request authorization and advance payment from the Customer before releasing the item from customs. EASYSHOP handles and processes all requirements regarding permits and tax exemptions according to the legislation of each country.

EASYSHOP is not responsible for additional charges made by any financial institution or payment platform chosen by the Customer to pay for EASYSHOP services. This includes, but is not limited to, interest accrued on credit cards used for purchases on EASYSHOP, where delivery exceeds the normal billing cycle. Additionally, EASYSHOP will not be liable for any fees or charges applied by the payment platform for processing international transactions through EASYSHOP, My Account, or other merchants.

EASYSHOP offers a "Heavy Weight" service for certain countries in Latin America and the Caribbean under its Miami Processing Service ("the Miami address"). To use this service, the minimum shipment weight is 40KG. Any shipment below this weight will not qualify for this service and will automatically be classified as a regular shipment.

All packages received at EASYSHOP under the "Heavy Weight" accounts will be held until the shipment is scheduled, and consequently, their release.

Deliveries of packages under the "Heavy Weight" program will be made exclusively to the customer's home address and will not be available for pickup at the Experience Centers or Smart Lockers.

We provide customers with an updated rate table that includes the Heavy Weight fee. EASYSHOP reserves the right to modify its rates as necessary and without prior notice, in accordance with market conditions and supplier prices.

Airlines consider a package to be oversized when any of its width or length dimensions reach or exceed 125 inches. In cases where the measurement that reaches this limit corresponds to the height, the classification will depend on whether the cargo can be transported horizontally.

When the cargo cannot be laid flat, its acceptance and handling are subject to the technical specifications of the aircraft type used by the airline, including the aircraft's cargo compartment capacity and configuration.

Cargo classified as oversized may generate additional costs, which will be communicated to the customer prior to shipment for their review and approval.