Easyshop Refund Policy

 

At Easyshop, we strive to ensure a smooth and satisfactory shopping experience. Our refund policy outlines the terms and conditions for refund requests to maintain clarity and fairness. Please read the following carefully before initiating a refund request:

 

1. Eligibility for Refunds

 

Refund requests must be submitted within 7 days of receiving the order.
The product must be in its original condition, unused, and with all original packaging and tags intact.
Refunds are subject to inspection and approval by Easyshop.
Damaged or missing products due to shipping issues must be reported within 48 hours of delivery.

 

2. Non-Refundable Items

 

Certain items such as perishable goods, personal care products, and gift cards are non-refundable.
Items marked as “Final Sale” or “Non-Returnable” are not eligible for refunds.

 

3. Refund Process

 

In some cases, partial refunds may be granted for items with minor damage or signs of use.
If a package is lost due to an incorrect address provided by the customer, a partial refund or store credit may be considered at Easyshop’s discretion.

 

4. Partial Refunds

 

Free returns apply only to air shipping (excluding air cargo).
Returned items must be unused and in original condition.
Refunds are processed within 7–10 business days.

 

5. Shipping Costs

 

Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
If Easyshop covers the return shipping costs, it will be reflected in the refund amount.

 

6. Customs and Import Fees

 

Customs and import fees are non-refundable unless due to an error on Easyshop’s part.
Customers are responsible for any additional customs charges incurred after the refund is processed.

 

7. Processing Time

 

Refunds may take 7–14 business days to reflect in your account after approval.
The processing time may vary based on the payment method and banking institution.

 

8. Changes to the Refund Policy

Easyshop reserves the right to modify or update this policy at any time without prior notice.
The policy in place at the time of the purchase will apply.

 

9. Contact Information

 

For any refund-related inquiries, please contact Easyshop customer service at support@easyshop.com or through our helpline.
This policy is subject to Easyshop’s final approval and discretion.