Refund Policy

EASYSHOP reserves the right to modify, adjust, or update the rates applicable to its services at any time and without prior notice. Any change in rates will take effect from the date of its publication through EASYSHOP's official channels or from its implementation in the billing systems, as applicable. Continued use of the services after such modifications shall constitute the user's acceptance of the updated rates.

EASYSHOP offers the service known as Return Service, where the CUSTOMER can, through our company, process the return of purchases made abroad. For this, the CUSTOMER must have the document called Merchandise Return Authorization, hereinafter referred to as RMA, issued by their Supplier abroad. The Return Service covers the reimbursement of the payment made by the Customer for transportation, customs processing, and import duties.

The Return Service is valid in all delivery areas of EASYSHOP. Our Return Service covers up to five thousand ($ 5,000 USD) based on the declared value of the item at the time of the pre-alert of the package or the documentation provided for customs processing.

All imports will be valued based on the amount or invoice initially provided by the Customer during the pre-alert or the documentation submitted for customs processing, whichever is lower. On the other hand, if there are overvaluations made by customs in the destination country due to the absence of the invoice that the Customer was supposed to provide in the package's pre-alert, they will not be covered by the Return Service Program or by EASYSHOP.

Requirements to Process Returns

To execute the return and/or refund of packages imported through our Miami Processing Service ("the Miami address"), it is strictly necessary that the Client:

1. Provide the return authorization from the Provider, known as RMA (Return Merchandise Authorization), with a minimum expiration date of 15 calendar days, preferably with a return label. In the event that the seller does not provide a return label, it is at the client's own risk. If the final address is not a valid address or if the final contact information for delivery is incorrect, and therefore delivery cannot be successfully made, the package will be abandoned in the destination country, and EASYSHOP will not be responsible for the cost of the item.
2. Complete the U.S. Postal Service Form 1583 (a form that must be provided by the EASYSHOP Agent).
3. Provide one (1) valid government-issued photo ID.

Once these requirements are met, the Return Service program will proceed to review and verify, based on customs records, the weight of the items, and photographic records, that the package(s) returned by the Customer are the same as those received through our service. If everything is in order, the return process will continue; otherwise, the customer will be contacted to resolve any issues.

The Return Service includes and is covered solely for:

• Merchandise received in the United States at the address: 8578 NW 61st Street, Doral, FL 33166.
• Returns sent to the original supplier's address of the merchandise and transported by EASYSHOP.
• The Return Service covers lost shipments that do not reach the Miami address, provided that the merchant's delivery company certifies delivery to 8578 NW 61st Street, Doral, FL 33166.
• The Return Service also covers the verified value of lost shipments once they enter EASYSHOP's warehouses in Miami and are registered in EASYSHOP's system.
• The Return Service does not cover shipments to third-party addresses within or outside the United States. Any shipment to a different address than the original supplier will incur additional charges for the Customer.

The Customer agrees that, regardless of where they received their import —whether at an Experience Center (EASYSHOP Store), Delivery Route (Home Delivery or Office Delivery), or EASYSHOP Smart Locker— merchandise returns will only be requested and processed at our Experience Centers (EASYSHOP Stores). If additional Experience Centers become available for receiving returns, EASYSHOP will promptly inform the Customer to facilitate this process.

EASYSHOP reserves the right to return the package to the Provider or refund the Customer the value declared by them, as long as there is a valid RMA with a minimum expiration of 15 calendar days. This applies for up to one calendar year (from date to date) after:

• Delivered to the Customer in an EASYSHOP Experience Center (Package Status: Ready for Pickup)
• Ready for Pickup in EASYSHOP Smart Locker.
• To Be Delivered via Delivery Route, either at home or office (Package Status: First Attempt).
• Stored in Warehouse: Pending Payment for Delivery.

In the event that a return is processed, and the manufacturer sends a new item, the Customer will be responsible for assuming the duties and associated charges as if it were a new shipment, since EASYSHOP has refunded the shipping charges and import taxes of the original product. Furthermore, it is the Customer's responsibility to provide the invoice with the actual value of the product, even if it is related to a warranty from the original supplier, as it is not possible to internationalize or import goods with a zero value according to the customs regulations of the country.

Claim Timeframes

EASYSHOP only accepts claims for incomplete or damaged shipments up to 10 business days (Monday to Saturday) after:

• Delivered to the Customer in an EASYSHOP Experience Center (Package Status: Ready for Pickup)
• Ready for Pickup in EASYSHOP Smart Locker.
• To Be Delivered via Delivery Route, either at home or office (Package Status: First Attempt).
• Stored in Warehouse: Pending Payment for Delivery.

Claims for lost items can be made through any Customer Service channel.

To verify the loss of a shipment that has not entered EASYSHOP's system, the customer must provide proof of delivery issued by the seller's logistics operator, verifying the delivery of the package to our facilities 8578 NW 61st Street, Doral, FL 33166. If delivery is confirmed by the logistics operator, a credit will be issued to the customer's EASYSHOP account or through the available payment options in the destination country, according to their choice.

The Return Service is only available for the AIR EXPRESS/AIR PRIORITY service, not for AIR cargo, Sea Shipping, or HEAVY WEIGHT cargo over 75 lbs.

EASYSHOP is not responsible for: packages containing stamps, jewelry, gems or raw precious metals, coins, checks, debit or credit cards, gift cards, manuscripts, stocks, firearms and their parts and accessories, tickets or travel vouchers of any kind, automobiles, models of ships, planes, or architectural models (scale models), perishable goods of all kinds, neon signs, antiques, and any other restricted or prohibited items, as specified in the following link: https://youreasyshop.com/restricted-products. If the Customer received, purchased, or requested their shipment, they did so at their own risk.

EASYSHOP does not cover claims for the opening, confiscation or destruction of packages by customs authorities, both in the United States of America and in the destination country. Also EasyShop does not cover claims for packages under the status of Abandonment or Destruction, for having passed the specific timeframe for storage.

Refunds related to the Returns Service will be processed primarily through the same payment method used by the Customer for the initial payment or as a credit to the Customer's EASYSHOP account.