Privacy Policy

This Privacy Policy and Consent for Data Use (the "Policy") explains the use of the information that Customers provide to EASYSHOP, Inc. ("EASYSHOP"), the owners of the information (whether a natural person, supplier, contractor, employee, or any other person under any relationship with EASYSHOP), regardless of whether it was provided in connection with purchases, when visiting our website, or by any other means. This Policy allows you to make informed decisions about whether to provide us with your personal information and also informs you of the opportunity to indicate that we limit the way we use your personal information.

EASYSHOP believes it is important to protect the privacy of customers and other owners of personal information. We collect and use your information, including your name, contact information, postal address, other identifying information, purchase history, etc., solely to provide you with better service and fulfill our corporate mission.

By using our website in any way, you are making an unequivocal act that allows us to reasonably conclude that you agree with our use of your data and that you have accepted the terms and conditions described in this Policy.

You provide, obtain, and may store your personal information within the scope of the use described in this document when you:

• Create an account to receive news or notifications from EASYSHOP;
• Maintain a business relationship with EASYSHOP or communicate with us for any other reason, whether by email, phone, fax, in writing, or in person at one of our offices.

We make all commercially reasonable efforts to protect such information from unauthorized access, loss, misuse, or alteration through technical, contractual, physical, and administrative measures.

When you visit our website, we may automatically collect information that helps us recognize you and assists us in providing you with better service, which includes, among other things, your computer's network address and system operation; the site from which you linked to us, your activity on the site, and the time and date of your visit and purchases.

Confidentially and responsibly, we collect, process, and maintain certain payment information in accordance with the data security standards adopted by credit card companies such as Visa, MasterCard, and American Express. This means we do not retain credit card numbers, debit card PIN numbers, or credit card security codes, and whenever we store any information, we use appropriate encryption and access controls to protect it. If you use our website, any transmission of your data will be protected by Secure Socket Layer (SSL) or Transport Layer Security (TLS) encrypted technologies.

EASYSHOP uses the personal information it collects to process your orders or transactions, to follow up on any requests or comments you may have, to provide quality customer service, and to understand your purchasing needs in order to serve you better. We may use your personal information to offer you promotional information, products and services, and special notifications. In the case of employees and suppliers, EASYSHOP uses your personal information to process payments, support internal and external audit processes, and for additional purposes to enhance the relationship between you and EASYSHOP.

If you apply for or request certain products, offers, or services, the personal information provided may be shared directly with third parties that provide the requested products, offers, or services. The third parties we may share information with are not allowed to use the personal information we share with them for any purposes other than providing the services we requested. Since we are not responsible for any additional information you provide directly to these third parties, you should familiarize yourself with their privacy and security policies and practices before disclosing any information to them.

Additionally, we may disclose personal information when it is reasonably necessary to comply with a legal process or authorities, respond to any demands, or protect the rights, property, or personal safety of EASYSHOP, our customers, employees, or the public. Information about our customers, including personal information, may be disclosed or transferred as part of or during negotiations for any merger, sale of company assets, or acquisition.

Similarly, we may transfer or transmit (as applicable) your personal data to other companies abroad for security, management, efficiency reasons, and to provide you with better service, unless you indicate otherwise. EASYSHOP has adopted measures for these companies to implement, in their jurisdiction and in accordance with applicable laws, security standards and personal data protection similar to those stipulated in this document and EASYSHOP's policies in general. Additionally, we inform you that if we no longer need to process your data, we may delete it from our databases.

We may share some or all of your Personal Data in connection with or during the negotiation of any transaction or proceeding involving merger, financing, acquisition, or dissolution that involves the sale, transfer, divestiture, or disclosure of all or part of our business or assets. In the event of insolvency, bankruptcy, or judicial administration, Personal Data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will own the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.

In accordance with agreements between EASYSHOP and third parties, EASYSHOP may match user information with third-party data. EASYSHOP may also disclose aggregated member statistics (i.e., percentage of female buyers, percentage of online users) in order to describe our business or services to potential partners, advertisers, and other third parties, as well as for other legal purposes.

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser, which help us identify you when you visit our website. You can choose options regarding cookies. By modifying your browsing preferences, you have the option to accept all cookies, be notified when a cookie is set, or reject all cookies. If you choose to reject all cookies, you may not be able to use EASYSHOP services that require registration.

As a provider of personal data in relation to EASYSHOP, you may:

• Review and request that we update, modify, or delete your personal information;
• Receive additional information, upon request, about the use of personal data;
• Revoke (eventually) an express authorization to process the information;
• Access your personal data processed during the last year.

EASYSHOP uses Google Analytics analysis tools to analyze the traffic on this website. Google Analytics does not create individual visitor profiles and only collects data in aggregate. For more information about Google Analytics, click on the following link: http://www.google.com/analytics

You have the right to access your personally identifiable information held by EASYSHOP. You can correct factual errors in that information by sending us a request that accurately demonstrates the error. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

We do not intentionally collect personal data from visitors under the age of 16. If a child under 16 years old submits personal data to EASYSHOP, and we become aware that the personal data is information from a child under 16 years old, we will attempt to delete the information as soon as possible. If you believe we may have personal data from a child under 16 years old, please contact us at [email protected].

If you are not a U.S. user of the Site, by visiting the Site and providing us with data, you acknowledge and agree that your Personal Data may be processed for the purposes identified in the Privacy Policy. Additionally, your Personal Data may be processed in the country where it was collected and in other countries, including the United States, where laws regarding the processing of Personal Data may be less stringent than the laws of your country. By providing your data, you consent to such processing and transfer.

EASYSHOP reserves the right to refuse any service, cancel any account, remove or edit content, refuse to accept packages, or cancel orders at its sole discretion. If there is any suspicion that an account is fraudulent, unethical, or illegal, whether due to the handling of stolen property, stolen identities or credit cards, or involvement in other illegal activities, including but not limited to document forgery, EASYSHOP will report it to the appropriate authorities. EASYSHOP reserves the right to provide information about accounts, users, and packages to the Authorities, the original merchant, or any other involved party, at EASYSHOP's discretion.

You can cancel your Account with EASYSHOP at any time by stopping the use of EASYSHOP's Services. The Customer will be responsible for any outstanding payments, including abandoned packages, which must be paid immediately upon termination of the service.

Subject to compliance with these Terms and Conditions, as well as payment of the applicable price, EASYSHOP or its content providers grant you a limited, non-exclusive, non-transferable, and non-sublicensable license to access and use EASYSHOP's Services for personal, non-commercial purposes. This license does not include any right of resale or commercial use of any EASYSHOP Services or their contents; any right to compile or use any product lists, descriptions, or prices; any right to make any derivative use of EASYSHOP Services or their contents; to download or copy any account information for the benefit of another company; or the use of data mining tools, robots, or similar processes, nor the application of reverse engineering systems or processes.

EASYSHOP Services and all other information, content, materials, products (including the Website and software), and other services included and/or made available through EASYSHOP Services are offered "as is" and "as available" unless otherwise stated in writing. EASYSHOP makes no representations or warranties, express or implied, regarding the operation of EASYSHOP Services or the information, content materials, products (including the website and software), or any other materials made available through EASYSHOP Services, unless otherwise stated in writing. You expressly agree that your use of EASYSHOP Services is at your own risk.

To the extent permitted by applicable law, EASYSHOP disclaims any warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. EASYSHOP does not warrant that EASYSHOP Services, the information content, materials, products (including software), or other services included or made available through EASYSHOP services, EASYSHOP administrators, or electronic communications sent from EASYSHOP are free of viruses or other harmful components.

The laws of some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

EASYSHOP strives to provide a highly satisfying shopping experience. If you are unable to resolve an issue satisfactorily, please send us a message at [email protected].

Our headquarters is located in Miami, Florida, and our legal jurisdiction is that of Miami-Dade County in Florida. Our address is:

• Prepaid model: All package services are prepaid. A package will not be released or executed until payment is confirmed and cleared according to this policy.
• Accepted payment flows:
  1. Direct online payment by the customer via EasyShop's payment gateway.
  2. Local payment: Customer pays the country participant locally.
  3. The country participant submits payment for that specific transaction through EasyShop's systems before release.
• Country participant option: A country participant may elect to require all customers in their territory to pay locally. In that case the partner is responsible for authorizing and forwarding payments to EasyShop before any package release.

• Gateway approval: All transactions are processed and initially approved or declined by the payment gateway based on card validity and fraud filters.
• $200 USD threshold:
  • Transactions ≤ $200 USD: Payment gateway will process and approve pending required customer authorization and documentation (see Section 4).
  • Transactions > $200 USD: Payment gateway will automatically deny the transaction for additional validation. The transaction cannot be released until the customer signs the authorization form specifying the exact amount and package/transaction number and all supporting documents are received and verified by EasyShop or the country participant.
• Documentation must be verified and on file prior to package payment and release for every approved transaction.

• Authorized payer: When a country participant pays on behalf of a customer, the partner must ensure payment is submitted promptly and documentation for the customer is collected and maintained.
• Operational choice: If a partner mandates local payment for all customers, the participant must:
  • Ensure timely payment transactions to EasyShop before package/cargo release.
  • Maintain required customer authorization documentation in accordance with Section 4 and retention rules.
  • Monitor and reconcile transactions and report any anomalies to EasyShop immediately.
• Financial liability: The country partner accepts financial responsibility for funds recovered by issuing banks for transactions found in fraudulent activity or chargebacks (see Section 5).

For every transaction (customers or partner-submitted), EasyShop requires the following before package release:

• Signed Authorization Form: A completed and signed payment authorization form (physical or electronic) that includes customer name, telephone number, email, transaction/package number, amount, and explicit consent to charge the payment method with credit card.
• Photo ID copy: Government-issued photo ID (passport, national ID, or driver's license) copy for identity verification.
• Card image: Photograph of the credit card showing the cardholder's name and last six digits only; all other card numbers and CVV must be obscured. (Full card numbers and CVV must never be stored in EasyShop systems or Country participants.)
• Verification checklist: Country participants must confirm name matching across authorization form, ID, and card image before approving release.
• Recordkeeping: All documentation must be stored securely and retained for a minimum of 24 months or longer where required by local law.
• Signed Authorization Form (over $200 USD): For transactions > $200 USD, an individual signed authorization form must be completed with the specific amount of the transaction.

Fraud detection: EasyShop reserves the right to block or flag accounts/transactions that trigger fraud indicators. Repeated high-risk behavior by a customer may result in suspension or termination of the account.

• Denials: Transactions denied by the gateway require follow-up per gateway guidance and must not be overridden. For amounts >$200 USD, denial triggers the enhanced authorization process (Section 2).
• Refunds: Refunds follow EasyShop's refund policy; however, if a refund leads to recovery by the issuing bank (chargeback), the country partner remains liable if they submitted or authorized the original payment.
• Exceptions: Any exception to this policy must be approved in writing by EasyShop Finance and Compliance teams.

• Sensitive data: Full card numbers and CVV must never be stored in EasyShop systems. Card images must be redacted per requirements above.
• Secure storage: Authorization forms, ID copies, and allowed card images must be stored securely with access limited to authorized personnel.
• Data breach: Any suspected data breach involving payment data must be reported immediately to EasyShop Compliance and handled per applicable breach notification laws.

EasyShop may amend this policy; participants and customers will be notified of material changes. This version is effective immediately upon distribution.